Schedule a Call The coverage, the engagement model, and the structural commitments that apply on every package.
What We Cover
Onshore Unified Support covers the full Microsoft product suite, including cloud, hybrid, and on-premises configurations. Every ticket reaches a US-based engineer with real-world hands-on experience in your specific platform.
Azure IaaS and PaaS services. Configuration, troubleshooting, performance, and architecture guidance for cloud-hosted workloads.
Microsoft 365 tenant support. Email, meetings, file sharing, and collaboration tools your teams use every day.
Authentication, authorization, and access management across cloud, on-premises, and hybrid environments.
Windows Server platforms, domain services, and on-premises integrations that keep the foundations of your environment running.
SQL Server and Power Platform: the databases that hold your data and the low-code apps that act on it.
Device enrollment, policy enforcement, and endpoint security across managed and BYOD fleets.
Engagement Model
Onshore Unified Support is priced by annual hour volume. You contract a specific number of support hours each year, and engineering time draws against that allocation in fifteen-minute increments. There are no per-seat fees, no per-ticket fees, and no pricing tied to your Microsoft spend.
Engagements start at 100 annual hours and scale to 6,000 hours or more, depending on your environment and support volume. Your per-hour rate improves as your contracted volume increases, so larger commitments carry a lower effective rate than smaller ones.
No minimum spend threshold. No qualification criteria. Your proposal shows the exact hour volume and rate for your environment.
Fixed annual cost. Predictable from day one to day three hundred sixty-five.
Smart-Flex Rollover
Support demand is not uniform. A quiet quarter should not cost you the hours you paid for. Smart-Flex rollover carries 50% of your unused contracted hours forward to the next contract year, automatically.
This is not a bonus or a promotion. It is a structural feature of every Onshore Unified Support package.
50% of unused annual hours roll forward at contract anniversary. No request required. No approval process.
At the end of each contract year, 50% of unused hours are automatically added to your next year's balance. There is no deadline to claim them.
Microsoft's model gives you nothing for unused support capacity. Onshore returns half of it. Over a multi-year engagement, Smart-Flex meaningfully increases the value of your contract.
Smart-Flex is not a premium feature. Every package from 100 hours to 6,000+ includes rollover. It is part of the Onshore pricing model, not an add-on.
Always Included
These are not upsells. They are standard on every Onshore Unified Support package, regardless of hour volume.
One accountable person for your environment. Not a shared queue. Not a support center rotation. Your TAM knows your environment.
P1 through P4 response and resolution commitments, with invoice credits when missed. No claim process, no forms to fill out.
When an issue requires Microsoft, Onshore opens, tracks, and manages the case on your behalf. You are never in that queue alone.
50% of unused hours roll forward at contract anniversary. Fixed pricing that does not rise when Microsoft raises a price.
Getting Started
Structured onboarding. Most clients are live within 10 to 45 days.
Schedule a Call30 minutes. We learn your Microsoft environment and support history. No commitment.
Package recommendation based on your footprint, with a named TAM and full scope detail.
Discovery, access setup, and a structured pilot before full go-live. First QBR within 90 days.